by david.gilliam | Jul 15, 2024
DELTA COMMUNITY CU CASE STUDY 200 FTE hours saved every night. The Story Delta Community Credit Union had goals of increasing efficiencies and enhancing their branch experiences. They were faced with issues of long wait-times, redundant cash handling processes, and...
by david.gilliam | Jul 15, 2024
COVANTAGE CREDIT UNION CASE STUDY iQ data helps CoVantage reinvest nearly $2.1M from excess cash back into the credit union. The Story CoVantage Credit Union is no stranger to creating outstanding member experiences. They’ve been ranked in the top 1% by Callahan and...
by david.gilliam | Jul 15, 2024
CAPITOL CREDIT UNION CASE STUDY Transforming the in-branch experience. The Story Capitol Credit Union was on a mission to reduce costs, migrate transactions to more efficient channels, and enhance the client experience. Located in a city where the community is quickly...
by david.gilliam | Jul 15, 2024
CAPED CREDIT UNION CASE STUDY Hybrid service model serves up the future of CX. The Story CapEd is like a friendly neighbor in Idaho’s Treasure and Magic Valleys, always ready to lend a helping hand when it comes to finances. They’re all about supporting financial...
by david.gilliam | Jul 15, 2024
ARVEST BANK CASE STUDY Arvest decreases balancing issues by 100%—now reconciling same day. The Story Arvest, a $26 billion-asset bank with more than 230 branch locations was facing a costly dilemma. They had invested in more than 300 teller cash recyclers (TCRs)...
