Blackhawk Community Credit Union Replaces Legacy eSign System with IMM’s eSign plus

IMM, the leading source of eSignatures designed exclusively for financial institutions, announced that Janesville, Wis.-based Blackhawk Community Credit Union replaced its antiquated legacy eSignature platform with IMM’s eSign plus platform. The business rules-based eSignature platform directly integrates with the Symitar Episys core processing system, enabling the credit union to deliver enhanced and engaging member experiences, conduct business transactions in a paperless environment and realize significant efficiencies across all departments.


The credit union cited IMM’s integration capabilities as one of the primary reasons for its selection. With IMM’s direct integration with Symitar, Blackhawk employees can easily initiate complete end-to-end online transactions, allowing Blackhawk’s members to complete and eSign loan origination and account opening transactions when and where it is most convenient for them.


“We continued to be frustrated with our previous forms and eSignature system because of its lack of reliability,” said Caroline Redman, COO of Blackhawk Community Credit Union. “Creating operational efficiencies is a top priority for our credit union.  Having documents available upon demand along with the enhancement of enabling electronic transactions helps us reach that goal. IMM was the only provider that had a proven integration with our Symitar Episys core platform which also included workflow and audit functions.  Implementing IMM forms, workflow, and eSignatures allowed us to process all of our front-end documents and signatures more efficiency, improved our compliance and audit procedures, and created more ways for our members to sign in a way that was convenient for them.”


Additionally, the credit union will be leveraging mobile and tablet devices in the branch to provide its members with an enhanced, more dynamic eSignature experience, while streamlining both front and back-end operations.


IMM’s fully integrated eSignature and eTeller solutions help credit unions operate in a more efficient, cost effective and compliant environment, while enhancing the overall member experience. The company’s signature eSign solution seamlessly integrates with virtually any business application currently in use by a financial institution including core, lending, account opening, and ECM/Imaging systems.


About IMM

For 22 years, IMM has been a leading innovator of eSignature solutions designed exclusively for Financial Institutions. Today, 807 Banks and Credit Unions use IMM’s eSign solutions across the Institution to enhance consumer experiences while also streamlining back-office processes.


About Blackhawk Community Credit Union

Blackhawk is a $550 million credit union based in Janesville, WI. Since 1965, the credit union has been committed to being a total financial resource for its members throughout all the stages of their lives. The credit union serves its members through 12 branch locations and two high school branches. Membership is open to anyone who lives or works in Rock, Walworth, Green, Jefferson, Dane, Kenosha, Racine, Waukesha, and Milwaukee Counties of Wisconsin and Winnebago, Boone, McHenry and Lake Counties of Illinois. Products and services include savings, checking, money market accounts, certificates and credit cards, auto loans, mortgages, and home equity loans. Investment services are also available.