Texas Tech Federal Credit Union Continues Digital Transformation with Selection of IMM’s eSign plus Platform

IMM, today announced that Lubbock-based Texas Tech Credit Union has successfully upgraded to the company’s advanced enterprise eSignature platform, IMM eSign plus. IMM is the leading go-to provider of eSignature and eTransaction Management for banks and credit unions throughout the U.S.


Texas Tech Credit Union is transforming the way its members engage and conduct their daily business. The credit union is dedicated to its community and focuses on providing the services its members need, delivered where and when they want them. One significant part of the credit union’s digital transformation is implementing remote lending services, while still maintaining a personalized touch throughout the lending process. To accomplish this initiative, the credit union chose to upgrade to IMM’s eSign plus. By implementing eSign plus for automated, streamlined eSignature management, Texas Tech can now provide its members an expedient, consistent experience whether they are banking remotely or in person.


Eric Lundberg, chief operating officer at Texas Tech Credit Union, said, “For the past year, Texas Tech Credit Union has implemented several new technologies for the benefit of our members. We believe in a true omni-channel approach that leverages technology to create a seamless experience, regardless of what product or service our members are using and from where it is accessed. By incorporating workflow-powered electronic signatures, in addition to our various other digital initiatives such as automated loan underwriting, retina eye scans and remote deposit capture, we have not only created a more pleasant and secure experience for our members, but we have been able to gain efficiencies within our operations as well.”


The IMM eSign plus platform adds business rules-based eSignature transaction management capabilities that control the routing and managed session oversight to ensure transactions occur in strict accordance with an institution’s unique operating procedures. This combination of credit union-specific policies, facilitated by the comprehensive workflow technology embedded in the IMM platform, enables optimum compliance and governance of eSignature transactions. Now, Texas Tech CU can take a new approach to remote lending, allowing members to apply for, sign and complete loans remotely with a personal human touch– regardless of the location or device used.


Lundberg continued, “We believe incorporating eSign plus into our omni-channel strategy will tremendously help us serve our membership – two thirds of which live hours outside of our local region. A key component to this project, and a theme throughout this transformation, is uncovering hidden efficiencies. We can install the new software on top of our current interactive teller machine infrastructure so the transition will be minimal. By scaling existing hardware, we will be able to deliver a differentiated and efficient product for our membership.”


John Levy, executive vice president of IMM, explained, “Employing a multi-channel approach using our eSign plus platform has enabled Texas Tech Credit Union to drive down the cost and time associated with its lending process, while providing exceptional service and engagement options to its member base. We look forward to our continued partnership and supporting the credit union in its mission to provide a seamless, integrated and automatic lending experience.”


About IMM

For more than 20 years, IMM’s focus has remained the same: to deliver innovative electronic transaction solutions to financial institutions, and maintain client satisfaction and success.  Over 700 U.S. financial institutions are powered by IMM’s comprehensive eSignature and eTransaction Management solutions. The company’s fully integrated eSignature, eWorkflow, eLoan and eTeller solutions make transacting business easy and convenient for the consumer while creating a more efficient, cost-effective and compliant back-office operation.