ONPOINT COMMUNITY CU CASE STUDY
A managed-service partnership of 123 cash recyclers worth raving about.


The Story
OnPoint Community Credit Union is Oregon’s largest credit union with $8.7B in assets, over 448,000 members, and 55 branches. To keep up with rising transaction volumes, the team at OnPoint needed to add more cash automation devices to branches around their service region.

80
cash recyclers installed

120+
devices serviced

99.8%
device uptime
The Results
Through Kinective’s business intelligence tool, iQ, the OnPoint TCR service team now has complete visibility into OnPoint’s entire fleet of cash recyclers. The OnPoint service team can see actual usage analytics, device health, and proactive service requirements. Service decisions and repairs needed are all based on real data, not human assumption. Fewer errors, more up-time, and savings for resources and cost.
This helps make sure the machines are always up and running. Since deploying iQ, OnPoint has installed 80 new devices, increasing its total fleet to more than 120 devices, each being closely monitored by the iQ system. As OnPoint continues to grow with more branch expansions, the technology remains integral to the success and efficiency of the branches.
Products Used

Branch Workflow

Data Analytics
Download the OnPoint Community case study.
