Red Rocks Credit Union, IMM Complete CUProdigy Interface
Colorado-based Red Rocks Credit Union recently underwent a core conversion and retained IMM, a pioneer of integrated eSignature, workflow and document solutions for the modern business enterprise, as its primary teller solutions provider.
Red Rocks is a longstanding IMM customer, having relied on its Teller Item Capture and TotaleReceipts technology since 2007 to streamline critical teller line functions and improve the image capture, processing and archival of checks as well as the signature capture and archival of transaction receipts. Automating these teller tasks eliminates paper storage and handling, easing the end-of-day balancing and reducing keystrokes for error mitigation. Integration of these products with a credit union’s core is essential; IMM worked with Red Rocks to complete an interface with its new core, CUProdigy, which was accomplished while keeping the credit union’s teller functions running just as efficiently without interruption.
“Branch capture does not suit our needs when compared to IMM’s Teller Item Capture, which allows us to complete the full transaction – including image capture and balancing – immediately at the teller line during the point of transaction,” Teresa Trostel, director of IT at Red Rocks Credit Union, said. “Since IMM’s Teller Capture and electronic receipts solution operate in tandem with each other, we wanted to keep our existing infrastructure in place even though we were moving to a new core system. IMM and CUProdigy were willing to collaborate on this effort and, as a result, we had an initial integration interface ready for testing in just weeks.”
John Levy, IMM executive vice president and ESRA (Electronic Signature & Records Association) board member, said, “We are delighted that after eight years, Red Rocks wanted to continue using the IMM products. Our technology is designed to work with any core transaction system on the frontend, so we can create a fully electronic process. CUProdigy was extremely helpful and willing to allow our team to do just that for one of its newest core customers.”
The Layton, Utah-based CUProdigy core is one of the newer core providers with which IMM has integrated.
Based in Linden, N.J., IMM develops and delivers innovative technology solutions that enable financial institutions to electronically streamline their business operations and processing environments. With a strong and secure legacy of serving more than 650 banks and credit unions with solutions for eSignature capture, business process (workflow) automation, and document presentment, IMM continues to create advanced software applications that promote clients’ sustainability while dramatically increasing productivity and operational efficiencies. The company is a longtime advocate of eSignature adoption and education, active in ESRA to advance the public’s understanding of issues surrounding the use of electronic signatures and records.