IMM Reinforces Customer Success with Consultative Practice Offering
IMM, a pioneer of integrated eSignature, workflow and document solutions for the modern business enterprise, recently worked with $780 million San Mateo Credit Union to add its workflow technology to an existing IMM eSignature implementation. As a result, San Mateo has further streamlined its consumer lending operations by keeping the entirety of the business transaction electronic.
San Mateo is a longtime IMM customer, using its flagship eSignature and document presentment platform, TotaleAtlas, in conjunction with the cloud-based remote eSignature service, Document Exchange. Earlier this year, the credit union added TotaleAtlas Workflow to help control and enforce critical eSignature processes. TotaleAtlas Workflow enables San Mateo to build unlimited specialized workflows based on a variety of business rules and parameters, ensuring tasks occur in accordance with established policies and procedures. Automating the routing of documents to the right person at the right time, while keeping predetermined tasks in their prescribed order through to completion, drives efficiency as well as bolsters the credit union’s compliance environment.
“Consumer loans have always been a high-volume operation for us,” said Pete Kneisler, CTO of San Mateo Credit Union. “Right away, we noticed TotaleAtlas Workflow created a time savings of approximately 20 percent; eliminating scanning alone saves employees more than an hour per loan. By automatically routing documents and keeping them electronic throughout the entire process, TotaleAtlas Workflow enables us accelerate timelines, automate audit functionality and greatly improve document oversight.”
Once loans are underwritten and documents are generated, TotaleAtlas Workflow allows San Mateo to complete transactions and related processes free of paper through the final eSignature. The credit union already has identified 35 additional workflows it plans to apply to other areas and back office functions.
John Levy, IMM executive vice president and ESRA (Electronic Signature & Records Association) board member, said, “In addition to providing the technology that makes process automation possible, IMM’s expert team works directly with our customers to identify the optimal workflow sequences for their organization. With the volume of consumer loans San Mateo produces, cutting out manual processes and constant phone calls to communicate the status of every document means money is delivered to members faster, and employee productivity ultimately saves money for the credit union.”
Based in Linden, N.J., IMM develops and delivers innovative technology solutions that enable financial institutions to electronically streamline their business operations and processing environments. With a strong and secure legacy of serving more than 650 banks and credit unions with solutions for eSignature capture, business process (workflow) automation, and document presentment, IMM continues to create advanced software applications that promote clients’ sustainability while dramatically increasing productivity and operational efficiencies. The company is a longtime advocate of eSignature adoption and education, active in ESRA to advance the public’s understanding of issues surrounding the use of electronic signatures and records.