IMM eSign Helps Bellwether Community Credit Union Enhance Member Experience
IMM announced today that Bellwether Community Credit Union (BCCU) has enhanced its overall member experience and streamlined operations using IMM eSign. The enterprise-wide eSignature platform processes documents and transactions in a totally paperless environment regardless of originating business application, file format or type. IMM eSign allows the credit union to complete transactions faster in a more secure and controlled electronic manner. Perhaps most importantly, IMM’s eSign seamlessly integrates with the credit union’s existing technology infrastructure including its core business system, Corelation KeyStone, as well as its online loan application and loan origination systems.
Since implementing IMM’s eSign platform, BCCU has created a more dynamic and engaging member experience while simultaneously enhancing the operational efficiency and flow of transactions across the back-office.
Loans are being processed as completely electronic transactions, reducing the time and cost associated with traditional loan origination. With the transition to eSignatures, in-branch loan closings are now conducted on iPads, generating savings by eliminating paper-based forms. For added member convenience, loans can also be closed remotely via the web, at a place and time that is best suited for the member.
“Having an enterprise-wide eSignature platform has enabled the credit union to grow and continue meeting the needs of our members,” said Jeff Benson, Senior Vice President and Chief Information Officer for BCCU. “As an institution, we’ve chosen to limit branches and IMM’s eSign solution gives us the ability to close loans from anywhere with Internet connectivity. We’ve migrated approximately 50 percent of our direct consumer loans to remote closings using IMM eSign, giving our members flexibility and the convenience to complete and sign documents wherever they may be located.”
IMM’s eSign platform easily integrates with Core, Lending, Account Opening and ECM/Imaging systems, providing a seamless employee-facing experience and enabling consistent eSignature processing across the entire organization. IMM’s unique custom integration with Corelation KeyStone enables BCCU employees to easily manage all facets of the document signing process, whether in-person or remotely via IMM’s intuitive user interface. Direct integration between IMM eSign and CUNA Mutual allows the credit union to access and complete certificates of insurance, then “print” them using IMM’s virtual printer technology to easily initiate the eSignature session. Lending documents are also submitted directly from the credit union’s loan origination system, CRIF ACTion, via integration to IMM’s eSign platform. Documents that require signatures are moved from each individual business system to IMM eSign for processing and once complete the documents are automatically indexed and archived into the credit union’s imaging system.
Benson continued, “We built a brand on making things easy and hassle-free that previously may have seemed difficult to a consumer. We could immediately see how IMM had the same goals in mind for our members and they listen for ways they can help us deliver on our brand. Collaborating with IMM is very easy. We feel that our voice is heard whenever we have an idea or a concept to fit our unique business problems within our industry.”
For more than 20 years, IMM’s focus has remained the same: to deliver innovative electronic transaction solutions to financial institutions, and maintain client satisfaction and success. Over 700 U.S. financial institutions are powered by IMM’s comprehensive eSignature and eTransaction Management solutions. The company’s fully integrated eSignature, eWorkflow, eLoan and eTeller solutions make transacting business easy and convenient for the consumer while creating a more efficient, cost-effective and compliant back-office operation.