IMM Enhances Customer Care Program

IMM, a pioneer of integrated eSignature, workflow and document solutions for the modern business enterprise, has enhanced its customer care program, designed to ensure each customer’s needs are met during every interaction with the company. IMM proactively reaches out to its customers to request feedback and ratings on selected experiences with the company, such as implementation, support or training events. This process is used to confirm interactions with the IMM team are not only pleasant, but that customers’ business needs are also fulfilled during the project or event.


“IMM’s foundation is not only providing exceptional technology solutions, but ensuring customer satisfaction and longevity is also rooted in product deployment and service,” said John Levy, IMM co-founder and EVP and ESRA (Electronic Signature & Records Association) board member. “We embrace the opportunity to hear directly from our customers and take pride in having a team that is passionate about ongoing process improvement.”


In addition to IMM’s customer care program, the company offers an array of support options, guided by standardized policies to make sure the customers’ experiences are always positive and productive. This enriched program comes on the heels of IMM’s recently established Professional Services team, which delivers higher-level project coordination and management as well as business analysis services to accompany the traditional installation and training. This program helps IMM’s financial institution customers fulfill regulatory requirements related to vendor management and ensure they obtain a true ROI from the technology.


Howard Klein, vice president of Operations for IMM, added, “The enhancement of the customer care program furthers our commitment to the ongoing satisfaction of our customers long after they sign with us. IMM is all about building long term partnerships, and this initiative lets us validate internally that we are meeting the service standards we strive to achieve.”


About IMM
Based in Linden, N.J., IMM develops and delivers innovative technology solutions that enable financial institutions to electronically streamline their business operations and processing environments. With a strong and secure legacy of serving more than 650 banks and credit unions with solutions for eSignature capture, business process (workflow) automation, and document presentment, IMM continues to create advanced software applications that promote clients’ sustainability while dramatically increasing productivity and operational efficiencies. The company is a longtime advocate of eSignature adoption and education, active in ESRA to advance the public’s understanding of issues surrounding the use of electronic signatures and records.