CoVantage Credit Union Finds Scalable eSignature Solution in IMM
IMM, a pioneer of integrated eSignature, workflow and document solutions for the modern business enterprise, announced today that Antigo, Wis.-based CoVantage Credit Union has fully implemented its flagship eSignature solution, TotaleAtlas.
Since CoVantage uses the Symitar Episys core system, to which IMM has built seamless integration, choosing IMM was a natural match. The credit union determined that IMM’s TotaleAtlas is a scalable eSignature solution capable of accommodating projected growth with ease and efficiency. CoVantage is using the solution to manage consumer lending and account management processes, as well as for tax-advantaged account processes such as IRA accounts.
“In the first six months, we noticed considerable time savings from the powerful electronic transaction automation of TotaleAtlas,” said Bob Van Abel, CoVantage Credit Union senior vice president and chief information officer. “Members love how easy it is for them to sign documents, whether they are in a branch or signing remotely. In addition to improving the self service options we currently deliver, IMM’s TotaleAtlas also opens up the door for us to use tablets and other devices in branch, employees are no longer tied to a signature pad environment. IMM gives us the ability to execute signatures regardless of location, which will enable us to bring more online services to members.”
TotaleAtlas automatically archives completed documents into CoVantage’s enterprise content management platform. Previously, employees needed to manually determine where to place each document. This archive automation reduces errors and significantly accelerates document processes.
“We are pleased to see how impactful TotaleAtlas has been for CoVantage,” said John Levy, IMM executive vice president and ESRA (Electronic Signature & Records Association) board member. “In a short amount of time, CoVantage has successfully shifted from a largely manual document filing process to an automated one, greatly improving employee productivity. At the same time the solution has enabled CoVantage to give its members a much more expedient, enjoyable experience whether they are opening a new account or applying for a loan.”
Based in Linden, N.J., IMM develops and delivers innovative technology solutions that enable financial institutions to electronically streamline their business operations and processing environments. With a strong and secure legacy of serving more than 650 banks and credit unions with solutions for eSignature capture, business process (workflow) automation, and document presentment, IMM continues to create advanced software applications that promote clients’ sustainability while dramatically increasing productivity and operational efficiencies. The company is a longtime advocate of eSignature adoption and education, active in ESRA to advance the public’s understanding of issues surrounding the use of electronic signatures and records.