In 2015, the SchoolsFirst FCU team started testing S4+NORM, and iQ in a handful of branches. Then shortly after seeing success they began their full roll out to all 45 branches in 2016.
With more than 100 machines and multiple teams that needed to be coordinated, the transition seemed daunting. However, the Kinective team’s responsiveness and thorough documentation helped ease their transition, and the full conversion process
was finished in just four months.
As SchoolsFirst FCU switched each branch to the new system, they found an unexpected benefit: The need for intensive team training became almost completely unnecessary due to the intuitiveness of the Kinective integration with the core system.
No matter which branch or machine a team member is at, they’re able to recognize what to do because the interface is now consistent everywhere. SchoolsFirst FCU tellers also began saving a significant amount of time each week – spending just 15 minutes closing out for the day with the new system by Kinective, when it used to take them an hour or more.
Their branches are also experiencing less downtime from network and machine issues. But NORM has solved these issues with building network viewable machines. Now if the network has an issue, NORM stores transaction data until the network is restored, allowing the branch to operate as usual.
Before integrating with Kinective, fixing issues with cash machines usually required outside assistance and significant time. But now, branch staff is able to use the built-in error handling to solve most issues themselves—sometimes in just a few minutes.
SchoolsFirst FCU also has greater visibility to what their cash machines are doing now, thanks to iQ. The software allows the Credit Union to refine their cash orders and detect unhealthy devices earlier, which both translate to greater business efficiencies and better member experiences.
Going forward, SchoolsFirst FCU is well equipped serve its members efficiently.