DELTA COMMUNITY CU CASE STUDY
200 FTE hours saved every night.
The Story
Delta Community Credit Union had goals of increasing efficiencies and enhancing their branch experiences. They were faced with issues of long wait-times, redundant cash handling processes, and lengthy end-of-day balancing practices. As their team looked to expand into new markets and refresh current locations for maximum growth, optimization was essential.
Delta needed a way to integrate all their new hardware, as well as monitor the improvement of the client experience and reduce costly wait-times in the branches. Luckily, Kinective was able to provide solutions to all their issues in a big way.
75%
reduction in EOD balancing time
16,516 hrs
saved EOD balancing annually
$250K
per year in FTE savings
The Results
For Delta, providing great service starts with staff quickly serving members. With Kinective Link (TCR integration), transaction times were cut down considerably (even with the transition to new technology!). Plus, end-of-day balancing and reconciliation was cut down by at least 20 minutes. Multiply that across 31 branches, every single night—and you’ve got massive savings!
Products Used
Branch Workflow
“The branches love it. Transaction times are faster, we now have a uniformed robbery function key, and now branches can balance with proficiency and close more efficiently within minutes.”
Matt Knighton
VP, IT Banking Core | Delta Community Credit Union
Download the Delta Community case study.
Delta needed a way to integrate all their new hardware, as well as monitor the improvement of the client experience and reduce costly wait-times in the branches. Luckily, Kinective was able to provide solutions to all their issues in a big way.
