CapEd had a long-standing relationship with Kinective, having used their cash recycler integration and analytics platform to optimize their branch transactions for several years. And now they were ready to take it a step further by rolling out a hybrid service model that incorporated full, assisted, and self-service choices for members to transact.
Kinective’s GENIX and NOMADIX solutions were exactly what CapEd was missing to make their vision operate. With GENIX, a direct self-service kiosks integration to Corelation, members could do nearly any transaction on their own, including deposits/withdrawals, cashier’s checks, bill and loan payments, and more.
And if a member needs help, associates are armed with a portable Microsoft Surface Pro device, powered by NOMADIX, so they can step in to assist or provide full service.
Queuing up cash transactions also has become a breeze, and they can now be completed on the self-service kiosk via RTA. This enables CapEd to run on a leaner staffing model, which helps FTE spend, and allows the sharing of hardware.
Instead of a one-to-one or two-to-one ratio that normal cash machines have, these machines could serve many associates to one machine, thus serving up some significant hardware spend. Plus, the associates can keep a watchful eye on the cash machines and their inventory using Kinective’s award-winning iQ feature on their tablet device.
It’s all about making things easier for their members. Now, members can still pop in and have a friendly chat with their banker if they have complicated questions, but they also can save time and do more complex transactions on their own. That allowed associates have more time to share their expertise and advise on the best products and services. It’s like having your own financial superhero!
CapEd is all about supporting financial empowerment for their members, while keeping up with the latest in banking technology. They’ve been dedicated to providing top-notch banking experiences for over 80 years. And with the help of Kinective’s full suite of solutions, they’re not just looking into the future but ready to soar through another 80 years and beyond.