CapEd is like a friendly neighbor in Idaho’s Treasure and Magic Valleys, always ready to lend a helping hand when it comes to finances. They’re all about supporting financial empowerment for teachers, their families, and anyone connected to the education community.
But here’s the thing: CapEd noticed they had a community that loved to do branch deposits. So, they started looking for ways to still provide the great member experience they were known for, while giving members convenient and efficient ways to do transactions while in the branch.
That’s when they decided to transform their branches into Member Convenience Centers with Universal Associates. These centers needed to provide a one-stop-shop where members can not only handle transactions but also receive expert financial advice and discover new products and services.
At first, they decked out their early Member Convenience Centers with ATMs, but there was a little snag. Those machines weren’t fully connected to their core system, limiting members in the transactions they could do on their own to only cash withdrawals and deposits. Additionally, their tellers were experiencing frustrations with trying to use shared cash machines and mixing up deposits. The cash was dispensing out of the machine faster than the teller could get to it, putting deposits on top of deposits and causing potential mix-ups.
CapEd knew they needed innovative technology that would make their new centers shine while still being approachable. But they also knew the only path to success was through integrated solutions. Luckily, CapEd had a great relationship with the integration experts, Kinective. They were looking to bring a smooth member experience to life through integrated self-service kiosks, and untethered universal associates who weren’t restricted to workstations. Kinective had just the answer they were looking for.